Regional TLM
Hellmann Worldwide Logistics
Total years of experience :18 years, 4 Months
• Tactical approach to market development and responsible for trade between MESA - Europe
• Building and establishing an innovative Ocean product, which delivers value to our existing and future customers. Taking end-to-end-ownership
• Developing a robust pipeline to meet budget and trade lane strategy.
• Promote trade development engaging with key stake-holders in-country, regional and global.
• Lead the development of bilateral trade growth, in partnership with our overseas businesses
• Conduct the weekly trade conference call forum with our overseas counterparts and mobilize key stake-holder attendance from Carrier Management for input to this forum
• Engaging with product heads and ‘go to market’ plan of action is designed, developed & coordinated.
• Responsible for ensuring that Trade Lane product standards and kpi metrics are maintained
• Proactively seek out new RFQ opportunities within region, at the same time, identify opportunities for growth within existing business.
• Collaborating with OMT on key opportunities within respective routes
• Development and ownership of strategy and execution to achieve agreed growth targets for designated routes. Volume growth for Eastbound & Westbound cargo.
• Review tenders received and provide constructive feedback from a commercial perspective.
• Managing overall pricing component and competitiveness of pricing in response to tenders.
• Preparation of commercial and technical submission of BIDS and Tenders.
• Maintain standardized Carrier Rates for FCL/LCL for global solutions.
• Handling complexity of matching client needs with flexible services.
• Close the sale and assist in the implementation process linking in with operations, customer service and senior management teams.
• Ensure that business transacted on nominated opportunity is CM1 profitable
• Agree recommended and minimum selling guidelines with Country Sales Leadership, for input and publication of the Sales Pricing Tool.
• Agree carrier selection and cost guidelines with product team.
• Ability to fluently communicate at all levels, internally and externally
• Deliver exceptional customer service throughout all stages of the process and meet operational profit and growth targets
• Standardized Carrier Rates for global FCL/LCL rates for global solutions
• Structured, Trained and developed a strong support Team for key customers with KPI’s and bench-marking procedures for maintaining accountability;
• Successfully structured and prepared Regional/Global supply-chain solutions while liaising with multiple stake-holders in up to 10 countries
• Liaising with Customer Service / Operations and actively involved in Routing, Handling, executing shipments and to provide utmost customer service to the value customers
• Handling Network customers located in other parts of the globe (ASPA, AMNO, AMLA, EURO, EMA).
• Responsible for maintaining a strong Rate database for local office and outstations.
• Maintaining correspondents of quotes, orders and claims between customer and supplier.
• Assessing operations and suggesting improvements for all procedures process and activities.
• Supervising all activities pertaining to pricing, Sales team, and Customer Requirement & deadline Reporting.
• Liaising with internal departments like customer support & Operation team to ensure smooth functioning of the operations.
• Back office support for Filed Sales & Marketing Executives.
• Communicating with the shipping lines/airlines for the cost and service related activities.
• Pricing/coordinating with customers/company network on Cross Trades and Trans-shipments.
• Preparation of commercial and technical submission of BIDS and Tenders.
• Negotiating and finalizing rates for all Tenders from GCS and MNC customers.
• Working closely with the products team on special rates for Global customers
• Preparing bi weekly/monthly reports to Dept. Manager.
• Handling Shipment related Insurance Enquiries (Marine Insurance)
• Managing overall pricing component and competitiveness of pricing in response to tenders
• Review tenders received and provide constructive feedback from a commercial perspective
• Identify a range of service providers, building and maintaining relationship in the MEA region with the capability to provide specialized services and procure pricing.
• Drafting contracts for various networks as per norms and agreed terms.
• Responsible for making and scrutinizing all contracts, submission for authorized signatures, circulation along with filing of all papers for records securely.
• Arranging and submitting tender quotations for key accounts of the organization.
• Assigned the tasks of handling agency complaints & implementing corrective actions.
• Analyzing the market status, identifying niche market that delivered above average returns, developed relationship with agents worldwide that led to signing contracts with worldwide groups.
• Handling the tasks of generating new business opportunities with the various networks teams, sending enquiries, processing quotations and ensure accurate service by the concerned team.
• Consistently achieving the targets by developing the business through reference selling.
• Advance knowledge of methods, procedures, logistics operations & practice.
• Independently handling all export/import related operational activities for key accounts in the company. Actively involved in the full analysis and development of business.
• Monitoring and coordinating to provide logistics support to ongoing land/ air and ocean operations.
• Negotiations of rates with shipping / airlines, overseas agents.
• Making the pricing structures and passing quotations to customers to convert biz.
• Well experienced in handling cross trade / import shipments through the internal portal.
• Providing up to date shipment information to various agents and shipping lines locally by circulating pre-alerts, managing and supervising outbound and inbound clientele.
• Well versed with bank LC terms / rules and regulations.
• Circulation of EOD reports on daily basis to clientele.
• Generating invoices and arranging timely dispatches to customers.
• Payments follow up and collection for delayed payments from clients.
• Expertise and well versed with all customs/free zone formalities /regulations and required documents with proper authorization.
• Enable effective interaction with team to enhance environment of the work place.
• Meeting new / existing customers on regular intervals to ensure proper communications.
• Added no. of clients to the company clientele.
• Independently handling all export/import related operational activities for key accounts in the company. Actively involved in the full analysis and development of business.
• Monitoring and coordinating to provide logistics support to ongoing land/ air and ocean operations.
• Negotiations of rates with shipping / airlines, overseas agents.
• Making the pricing structures and passing quotations to customers to convert biz.
• Well experienced in handling cross trade / import shipments through the internal portal.
• Providing up to date shipment information to various agents and shipping lines locally by circulating pre-alerts, managing and supervising outbound and inbound clientele.
• Well versed with bank LC terms / rules and regulations.
• Circulation of EOD reports on daily basis to clientele.
• Generating invoices and arranging timely dispatches to customers.
• Payments follow up and collection for delayed payments from clients.
• Expertise and well versed with all customs/free zone formalities /regulations and required documents with proper authorization.
• Enable effective interaction with team to enhance environment of the work place.
• Meeting new / existing customers on regular intervals to ensure proper communications.
• Added no. of clients to the company clientele.
• Maintaining various offers of suppliers.
• Issuing of Pro-forma Invoice, L.P.O’s (Job pertaining sectors).
• Keeping track of monthly remittances in & out, reconciling the inflow with the accounts department.
• Ensuring sufficient inventory levels as per requirements & maintaining the complete data on system.
• Arranging for insurance & documents for the cargo transported.
• Preparing Profit/Loss sheet for all deals.
• Conducting Quality audits and circulating Sales Summary.
• Building relationship and corresponding to the various clients & suppliers in the local market.
• Co-ordination for import & export activities with both clients and in house warehouses team (storage/loading/offloading).
• Maintaining monthly stock status for all clients and suppliers.
• Handling export related transactions like Invoice generation & dispatches.