Assistant Business Analyst
Tech Mahindra
Total years of experience :8 years, 7 Months
To interact with the client and gather requirement for the migration of the BT Wholesale Portal.
Acted as a Subject Matter Expert for the other team members
Trained Users and fellow colleagues on the new structure.
To create the content and deploy it to test environments and test if the pages are deployed properly.
Was a key member for the entire Life Cycle of the project.
To take care of the entire work stack in BTW and see that all concerns are addressed immediately and on time.
To ensure that priority items are given more importance and dealt with in agreed time scales.
Actively participate in all discussions held by customers; understand the issues faced and device methods to resolve them.
Ensure that any CMS Supported changes done are compliant with the security constraints observed in BT.
Assist during build activities on different platforms whenever required.
Perform RCA’s of any major issues and work towards ways of reducing the number of issues reported by customers.
To conduct trainings and prepare training guides to help users understand the functionality of TeamSite.
To provide initial demo of basic TeamSite features to new users if requested
To perform health check on the environments supported by BTW team and avoid issues proactively.
Creation of users on TeamSite by raising change requests on Clarify Bridge.
Guide users over phone/email for issues face on TeamSite users
Go in net-meeting sessions with TeamSite users when required for quick resolution of issues.
Update pages and upload files on btw.com when requested by users.
Act as first point of contact for all queries/issues for TeamSite users.
Pass issues to second line team which are out of scope of first line support.
Educate users about details of page templates after initial training.
Answer specific queries about possibility of performing tasks not directly possible from TeamSite GUI.
Audit of users registered in TeamSite.
Was undergoing Technical Courses in IT
V Customer as a Technical Support Engineer for 6 months September 2004 to February 2005.
i. Providing Voice support in configuring Linksys Networking Products
ii. Configuring Linksys routers with various leading Internet Service Providers (Cable/DSL) in U.S.A.
iii. Support also given to wireless a.b&g products such as Wireless NIC cards, Wireless routers, Range Expanders, High Gain Antennae’s and Gaming adapters for (PlayStation 2/ Xbox)
iv. Also configured basic networking products like Switches, Hubs and
Higher second Class