Saleh Al Hammadi

Relationship Manager at National Bank of Kuwait

• Kuwait
• My current job since August 2004

Responsible for offering and selling financial products and services to affluent customers
Achieve service quality goals by proactively meeting and greeting customers, ensuring prompt response of client requests/queries and resolving client complaints and raising them through the appropriate channel.
Achieve business target identified by the set KPIs on the Balance Scorecard
Build and sustain relationships with clients and ensure customer loyalty.
Visit (selectively) and follow up with potential/current customers to increase the profitability of the business.
Undertakes branch marketing, special campaigns, and promotions.
Identifies, qualifies and prioritizes existing and potential clients.
Regularly conducts portfolio reviews as required for each client to update clients on portfolio performance.
Weekly reviews on target achievements and scorecard result with Branch manager and notes feedback for improved performance.
Ensures flawless execution of client transactions and maintenance of appropriate records, and ensures the accuracy and completion of all client documentation with the necessary client approvals (e.g. signature).
Ensures clients fully understand and agree to all features of the product to be offered prior to sale.
Provides clients with innovative financial solutions and attractive new opportunities to meet their needs and expectations.
Strictly adhere to the segment guidelines provided in regards to customer management.
Analyzes customer’s financial position
Prepares frequent reports on portfolio performance progress.