Georges Najem

As a sales manager at Saleh Al Hamad Al Mana, the INFINITI dealer in Qatar, I supervise and motivate the sales team, organize schedules and training, brief employees on targets and promotions, interact with customers to ensure high satisfaction, and monitor team sales performance.
• Drive Sales Performance: Brief the team on sales targets, current promotions, and KPIs to ensure alignment and motivate high performance.
• Enhance Customer Conversion: Monitor daily reports to convert leads to sales through effective communication, follow-ups, and a positive attitude.
• Optimize Showroom Operations: Maintain showroom standards, including display, cleanliness, staff rotation, and presence, ensuring a smooth operation.
• Report and Analyze: Handle the Infiniti Weekly Report, prepare the Performance Plan Report (PPI), and share insights with the Brand Manager.
• Conduct Training: Lead sales training, exams, and walk-around presentations to enhance sales skills and boost team effectiveness.
• Coordinate and Forecast: Prepare stock monthly forecasts, proforma invoices, and coordinate with UCD for car appraisals to close more deals.

As a showroom manager at Rasamny Younis Motors Company, the NISSAN and INFINITI dealer in Lebanon, I guided the sales team, managed performance metrics, and handled digital and social media lead acquisition. I also oversaw inventory, marketing initiatives, and staff training while participating in product launches and events.

• Directed the sales force to convert leads into sales through effective communication and follow-ups, significantly boosting overall sales performance.
• Monitored performance and sales metrics (CRM - SSI Results) to ensure target achievement and optimize sales strategies.
• Managed website traffic and lead acquisition to enhance customer engagement and drive online sales.
• Established connections with prospects via digital channels and social media, increasing lead generation and client base.
• Coordinated with the marketing team to promote company exhibitions and events, amplifying brand visibility and market presence.
• Oversaw weekly and monthly vehicle inventory and team performance, enhancing operational efficiency and sales effectiveness.

In my role as Infiniti certified pre-owned manager, I managed the sales process for pre-owned vehicles, coordinated refurbishments, handled trade-ins, and updated pricing and inventory. I also ensured showroom standards, approved transactions, and supported branch performance according to company policies.

• Managed the sales process for pre-owned cars, including prospecting and customer welcoming, to drive high conversion rates and customer satisfaction.
• Estimated trade-in values for pre-owned vehicles, overseeing price building, costing, and refurbishment to ensure competitive pricing and quality.
• Negotiated and closed deals with pre-owned car dealers, handling payments and transactions to maximize profitability and inventory turnover.
• Coordinated all refurbishment processes with the aftersales team, ensuring high standards and readiness of pre-owned cars for sale.
• Prepared pre-owned vehicles for registration, handling inspection, plates, and official paperwork to streamline the sales process.
• Monitored and updated inventory stock, sales forecasts, and profitability metrics, while acquiring new stock opportunities to meet market demand and support branch performance.

At Rasamny Younis Motors Company, the NISSAN and INFINITI dealer in Lebanon, I developed automotive product expertise, presented vehicles, managed test drives, and closed sales transactions. I also ensured timely delivery, maintained the dealerships reputation, and fostered repeat business through effective follow-up.
• Developed a comprehensive understanding of automotive products by analyzing their characteristics, capabilities, and features, which informed effective customer presentations and comparisons.
• Conducted detailed comparisons of competing models and performed thorough inspections, ensuring well-informed recommendations to potential buyers.
• Presented vehicles to customers, interpreting their features and benefits clearly, and accompanied them on test drives to demonstrate vehicle performance.
• Closed sales transactions by addressing objections, negotiating prices, and finalizing contracts, while also explaining warranties, services, and financing options.
• Managed payment collection and supervised the delivery process to ensure timely and accurate completion of sales.
• Enhanced the dealerships reputation by addressing diverse customer requests, implementing a follow-up system to foster repeat business, and maintaining regular communication with the sales manager on performance and objectives.

As an account executive, I handled public relations issues for the below mentioned clients by strategically managing communications and media relations to protect and enhance their public image and reputation:
• McDonalds
• BMW
• British Airways
• Sadafco

Spearheaded the development and execution of comprehensive marketing and advertising campaigns for the Rotana Hotel chain, ensuring alignment with brand standards and strategic objectives. Utilized a mix of digital, print, and experiential marketing tactics to enhance brand visibility and engagement, resulting in increased customer acquisition and retention. Collaborated closely with cross-functional teams, including sales, PR, and creative departments, to deliver cohesive and impactful marketing initiatives.