Travel account Manager
American Express - United Arab Emirates
Total years of experience :22 years, 11 Months
Travel account Manager for American express middle East centurion process
Travel account Manager for American express middle East centurion process
• Responsible for training new hires on GDS like Amadeus and Galileo.
• Handling and Resolution of Customer Services Complaints and Escalations.
• Management and servicing of Key Corporate and HNI customer accounts.
• Handling a team of 120 agents, monitoring call volumes, statistics to help improve the functionality of the travel process.
Have worked as Dedicated Travel Advisor with American Express India Private Ltd, Gurgaon from 09th June 2014 to 12th may 2015.
• Responsible for booking Air travel for Centurion Card Members via Galileo GDS.
• Responsible for booking Hotel accommodation for Centurion Card Members via Galileo GDS.
• Air Fare, Hotel tariff quotations / queries for Amex Card Members.
• Issuance of PTA / TOD, Revalidation and Reissue of tickets.
• Booking of Car Rentals via Hertz, Tristar & Carey International.
• Booking of Travel Insurance via ICICI Lombard for Cardmembers.
Have worked as Coordinator Flight Dispatch with Spicejet Airlines, Gurgaon from 25 July 2012 onwards.
• Responsible for monitoring VHF /HF AND GROUND RT.
• Coordination with commercial staff advising bay no and ETA of flights.
• Logging of departure and arrival information of all flights.
• Monitoring METAR and TAF for flight planning.
• Updation of zero fuel weight and flight folders.
• Making revised CFP for flights with variance in ZFW.
• Coordination with AOCC and ATC for any change / delay messages of flights.
3. Worked as a Financial Advisor ( self employed) from 29 Nov 2009 - 24 July 2012.
• Advise clients about Life Insurance products.
• Medical insurance and mediclaim products.
• Advise clients on other financial products like mutual funds, bonds and other money market instruments.
Have worked as Guest Services Supervisor with Kingfisher Airlines, Delhi Airport from 16 April 2005 - 06 October 2009.
• Responsible for Duty roster and administration duties.
• Supervision of Load and trim for A320/A321.
• Facilitation of guest check in and boarding.
• Preparation of daily and monthly traffic, cargo and load factor reports.
• Supervision of Premium lounge areas, reservation / ticketing counters.
• Handling and resolving guest queries and customer service complaints.
• Supervision and security of baggage control area, Ramp area and PIR reports.
• Responsible for training of staff on GDS, DCS, and LOAD CONTROL.
Have worked as Team member in Contact British Airways Global Support (Delhi) from 1 June 2001 - 15 April 2005.
• Service travel agents requests on GDS like Amadeus and Galileo.
• Service E-Tkt request for Staff travel along with travel documentation.
• Fare quotations / queries for travel agents.
• Issuance of PTA / TOD, Revalidation and Reissue of tickets.
Executive program in business management international batch
Have completed BBA( Aviation, Hospitality &Tourism ) from Dibrugarh University in the year 2014 with 74% marks (First Division)
Have completed Three years Diploma in Hotel Management & Catering Technology in the year 2000 with 62.5% marks (First Division)