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Sultan Issa, Call center agent

Sultan Issa

Call center agent·Abu Dhabi Commercial Properties

United Arab Emirates

Bachelor's degree, Information Technology (IT)

Work experience

Total years of experience: 5 years, 3 months

Call center agent

February 2016 - May 2017

Abu Dhabi Commercial Properties

Abu Dhabi, United Arab Emirates

February 2016 - May 2017

- Receive leasing calls, Provide information for tenants/ New customers inquires
- Receive maintenance calls, assign contractors & follow up status.
- Emails, reports and other administrative tasks

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Help desk Operator / Administration / Reception

October 2014 - August 2015

General International Co.

Abu Dhabi, United Arab Emirates

October 2014 - August 2015

Helpdesk - Facility Maintenance Department Oct 2014 to Sep 2015
 Answering telephone calls and replying to email requests by clients
 Assigning maintenance requests and follow up with site teams
 Keeping client/ customer/tenants informed about the status of requests.
 Prepare Reports and perform administrative tasks

Administrative Assistant/ Reception - Sales Department
 Greet clients and provide a welcoming and professional experience
 Support in call answering and directing
 Perform general administrative duties including typing, filing and preparation of correspondence

Company industry:
General Engineering Consultancy
Job role:
Customer Service and Call Center

Call center operator

August 2013 - September 2014

MAF Dalkia ME

Abu Dhabi, United Arab Emirates

August 2013 - September 2014

- Answering telephone calls and replying to emails requests by clients.
- Maintains call center database by entering information.
- Making daily reports and other admin tasks.

Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

Business Development Executive

July 2012 - March 2013

eXperts International Recruitment Services

Abu Dhabi, United Arab Emirates

July 2012 - March 2013

- Research potential clients and pursue new business relationships.
- Visiting Clients and Companies, Presenting and Introducing the company profile and services.
- Obtain client requirements and prepare business development strategies.
- Cultivating and maintaining business relationships with current and potential clients.
- Administrative tasks like: Sending emails, Calling Clients and Candidates, etc.

Company industry:
Human Resources Outsourcing
Job role:
Sales

Customer service - Registration & Data entry - Organizing - Ushering

January 2011 - January 2012

Vibes Commercial Brokers / Wow Events & Promotions / Prestige Discount Cards

Abu Dhabi, United Arab Emirates

January 2011 - January 2012

Promoter, Customer Service and Ticketing (Part time)

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Al Khawarizmi International College

January 2018

January 2018

Bachelor's degree, Information Technology (IT)

United Arab Emirates

GPA (point): 3 out of 4

GPA (point): 3 out of 4

I'm still studying IT major on 3rd semester , can manage between work and study timing .

Emirates Institute for banking and finance studies

July 2011

July 2011

Diploma, Banking and finance

United Arab Emirates

Skills

Data Entry
Expert
Data Entry
Expert
Insurance
Expert
Insurance
Expert
Maintaining Business Relationships
Expert
Maintaining Business Relationships
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft office - windows - internet
Expert
Microsoft office - windows - internet
Expert
Fast typing
Expert
Fast typing
Expert
Web developemnt
Beginner
Web developemnt
Beginner
Data Entry
Expert
Data Entry
Expert
Insurance
Expert
Insurance
Expert
Maintaining Business Relationships
Expert
Maintaining Business Relationships
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
-
Abu Dhabi Islamic bank
Jul 2011 - Jul 2011