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SYED SAJID UDDIN, System and Network  Support Engineer

SYED SAJID UDDIN

System and Network Support Engineer·Coolpad Communication Pvt Ltd

Saudi Arabia

Master's degree, Master of Technology –M.Tech Computer Science Engineering-

Work experience

Total years of experience: 7 years, 3 months

System and Network Support Engineer

June 2024 - August 2024

Coolpad Communication Pvt Ltd

Hyderabad, India

June 2024 - August 2024

Company industry:
Telecommunications
Job role:
Information Technology

System and Network Support Engineer

June 2019 - August 2024

Coolpad Communications Pvt Ltd

Hyderabad, India

June 2019 - August 2024

Key Responsibilities:
• Install, configure, and maintain hardware and software system, including servers, workstation and network devices.
• Monitor and troubleshoot network performance issues, ensuring the availability and reliability of IT systems.
• Provide technical support to end-users, addressing hardware, software, and network-related queries.
• Manage network security, including firewall configurations, VPNs, and data protection protocols to safeguard company data.
• Configure Active Directory, Group policies, Setting up new users accounts and profiles and dealing with password issues.
• Manage system backups, data restore, and disaster recovery planning.
• Ensure compliance with company policies, industry standards, and regulatory requirements regarding IT infrastructure.
• Collaborate with various departments to assess IT needs and provide effective solutions to improve operational efficiency.
• Implement and manage updates, patches, and upgrades to software and hardware systems.
• Support cloud computing services, including data migration, storage, and remote access solutions.
• Maintain accurate documentation of IT systems, including network configurations, licenses, and maintenance logs.
• Conduct regular system audits to ensure optimal performance and security.
• Manage IT projects, including infrastructure upgrades, software implementations, and system integrations.
• Research and recommend new technologies to enhance the companys IT capabilities.

Company industry:
Telecommunications

IT Support Engineer

June 2017 - May 2019

Evoke IT Solutions

Hyderabad, India

June 2017 - May 2019

Key Responsibilities:
• Installing and configuring computer systems (both Hardware as well as Operating Systems).
• Responding to IT Support requests.
• Diagnose Software, Hardware and Networking Issues.
• Providing technical support via remote access systems.
• Repairing Hardware malfunctions, software issues and networking problems.
• Installing printers, scanners.
• Tracking and managing work records.

Company industry:
Computer Hardware & High-Tech Manufacture

Education

JNTUH University

April 2017

April 2017

Master's degree, Master of Technology –M.Tech Computer Science Engineering-

India

JNTUH University INDIA.

April 2014

April 2014

Bachelor's degree, Bachelor of Technology –B.Tech Computer Science Engineering-

India

Skills

Routing Protocols
Expert
Routing Protocols
Expert
LAN WAN
Expert
LAN WAN
Expert
Windows Azure
Expert
Windows Azure
Expert
System Administration
Expert
System Administration
Expert
Network Administration
Expert
Network Administration
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
NETWORK PERFORMANCE
Expert
NETWORK PERFORMANCE
Expert
SOFTWARE SYSTEMS
Expert
SOFTWARE SYSTEMS
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
DATA MIGRATION
Expert
DATA MIGRATION
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
CLOUD COMPUTING
Expert
CLOUD COMPUTING
Expert
DISASTER RECOVERY
Expert
DISASTER RECOVERY
Expert
FIREWALL
Expert
FIREWALL
Expert
NETWORK SECURITY
Expert
NETWORK SECURITY
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Mail
Expert
Mail
Expert
Installation
Expert
Installation
Expert
System Administration
Expert
System Administration
Expert
Windows Server 2008
Expert
Windows Server 2008
Expert
PC Networking
Expert
PC Networking
Expert
Windows Server
Expert
Windows Server
Expert
Computer Skills
Expert
Computer Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
Computer Engineering
Expert
Computer Engineering
Expert
IT Security
Expert
IT Security
Expert
Information Security
Expert
Information Security
Expert
Web Application Security
Expert
Web Application Security
Expert
Ethical Hacking
Expert
Ethical Hacking
Expert
Penetration Testing
Expert
Penetration Testing
Expert
Cyber Security
Expert
Cyber Security
Expert
Vulnerability Assessment
Expert
Vulnerability Assessment
Expert

Languages

English
Native Speaker