Sr. Trainer and Consultant Insurance
Watan First Institute
Total years of experience :32 years, 11 Months
Designed training courses
Delivered training courses specially for the insurance companies including:
• Anti-Fraud best practices
• Motor underwriting
• Motor claims
• Legal principles of insurance
• Takaful evolution and future strategies
• Technicalities and operational aspects of health insurance
• Managing and operating an insurance company call center
• Communications skills and customer service skills in insurance
- Wrote policies and procedures manuals of underwriting and claims for:
• Life individual and group in addition to PA
• Health
• Motor
• Non-motor
• Anti-Fraud
-managed the company
-lead the Marketing and PR
- Created, executed and managed marketing campaigns
- Created and monitored advertising both online as well as conventional
- Increased the digital footprint through effective use of social media and digital marketing
- Liaised with clients
-developed the course material
-recruited, selected and supervised staff
-coordinated with trainers and consultants
-Conducted all insurance specialized training
-Prepared the business plans for new business and ---one factory.
-supervised and lead the website design and content
-conducted the TOT courses.
-Entered into the company alliance agreements with --Switzerland CKF
- Khartoum Ministry of Human Development
-The Islamic Development Bank
- Conducted the customer service training series for the Department of Economic Development in Dubai DED
- Performed financial consultations for the Development Fund Abu Dhabi
- Trained more than 2000 UAE citizens of financial planing sponsored by the MF
- Performed the insurance consultation for Sharjah Municipality
- Initiated the project of the Islamic Bank of Uganda
-Arranged as a consultant for the fuel supplies to the Democratic Republic of Congo DRC and coordinated the finance facility credit line
- Expanded the company activity in Legal Translation and worked with lawyers in major banking and economic fraud cases.
- Manager directly the medical insurance underwriting
- Managed directly the life insurance underwriting
- Managed the medical insurance claims with TPA
- Managed the reinsurance treaty of medical
- Managed the sales force and distribution
- Developed the company online selling
- Managed the HR and training
- Prepared the business plans and budgets
- Managed the company Key accounts and HNWA
- Wrote the company personal lines business plan
- Wrote the company bancassurance plan
- Participated in product development
- Managed key accounts (Electricity & Water)
- Initiated and supervised the feasibility study for starting the new takaful company Qatar General Takaful
- Coordinated the Shariaa supervision and recruited the Sharia supervisor
- Prepared the starting budget for Qatar General Takaful
-Prepared the work plan and presented it before the Chairman and senior management
- Ran training courses for the company staff and Qatari Citizens.
• Taught the following subjects:
1)Risk Management and Insurance (Introduction to Insurance)
2) Life Medical and Annuities.
3) Technical aspects of insurance.
4)Motor insurance
5) Organizational Behavior (For Banking Higher Diploma ICB)
6) Islamic Economics (For Islamic Banking Diploma IBD)
7) Customer Service (For Banking Diploma IFS )
Also taught the following topics in Organizational Behavior:
1) Personality. 2) Perception. 3) Values, attitudes and job satisfaction. 4) Learning and behavior modifications. 5) Theories of work motivation. 6) Work motivation in practice. 7) Team dynamics and team work 8) Leadership. 9) Decision-Making in the organization. 10) Organizational communication. 11) Power and politics in organization 13) Organizational structure, Change and Development. 14) Managing stress and conflict in organization 15) Career management.
NB:
Have co-authored with Eng. Iskandar Deeb the Insurance Entry Program (Alshamil) for UAE citizens which is used till date in training local insurance starters.
-Feb 2003 till May 2005 Working full time but as a Free lancing trainer, later appointed as a senior lecturer & Head of Insurance Division
- Designed the curriculum for the UAE insurance Diploma.
- During my free lancing I was also frequently travelling and setting up Tariq Cement Products (a factory I own in Khartoum Sudan)
- Till now I am associate insurance trainer in the institute
- I also chaired the insurance sector nationalization committee 2008-2009
Training manager (ROG)
Agency Manager Alico- Qatar
Trainer for Alico Rest of the Gulf (ROG) handling Oman, Qatar, Kuwait, Bahrain and also conducting courses in the UAE.
New product Development:
I was very much involved in the product development and I used to coordinate with the company actuary althrough the product development handling the marketing preparation of the products.
Have made bancassurance presentation for banks in Bahrain, UAE, and Oman
- Prepared the policy work book for the sales force,
- Prepared the sales talk,
- The brochure,
- Prepared the soft and hard sales presentation,
- Prepared the sales training material including the self study and pre-exam assignment.
- Prepared and marked the licensing exams for the sales representatives to sell.
- I have contributed to the development of several products in Alico that are forming the most outstanding products in the market today like vision and Indexa.
- Prepared the product training material including the pre-launch presentation.
The 2nd position as agency president I was handling the whole operation in the territory of Qatar including the overall management and initial underwriting of individual life and personal accident insurance. The management of all life and medical sales and policy holder services for individual and group policyholders.
- Increased the sales force by 200%. which made Alico AIG Qatar the fastest and highest growing operation in the network of this giant company across the Middle East, Africa and South Asia (MEASA) Division.
- Increased production by 235% first year and 234% second year
-The direction Qatar operation has taken is built in a way that it might continue to grow consistently.
- Have attracted major accounts including all the 5 star hotels, US Embassy, Qafac, Bancassurance agreement with QNB and led the negotiation with Qatar Air.
- Performed a lot of training to the salesforce and also handled the recruitment of the new agents.
- Initiated mass marketing of personal accident with Albayan Daily that lead to the highest publicity in the history of the company.
- Took the initiative of implementing TQM and wrote the plan for it. This initiative resulted in the company winning the quality prize of Dubai.
- Managed Abu Dhabi Branch
- Left the company to complete my studies in the MBA with the University of Hull UK.
My role was to raise funds:
-Developed the donation box system now seen across the supermarket chains and public places
- Placed the refreshment vending machines on Abu Dhabi Cornish with profits to support the humanitarian efforts of the Red Crescent Society
- Organized auction for gold donations in Forte Grand Hotel
- Organized to shopping tents in Abu Dhabi and the Western Region.
- Initiated the societal marketing campaign entered into by the Red Crescent Society and Emirates Air Lines.
- Started as an agent selling takaful and was the company top salesman.
-Moved to the management to setup the human resources management and administration department as an independent department for the first time in the company.
- Managed the company assets including two towers and a shopping mall.
- Contributed stronlgy to the company change of legal form and name from CCI LTD to Alliance Insurance PLS and fully reproduced the Articles and Memorandum.
- Used to prepare the annual Board Report to the General Meeting and the press releases.
- Moved to the general insurance and handled major accounts including the Dubai Government Account.
Courses covered in the MBA Program: • Human resources management • Marketing management • Total quality management • Global marketing • Innovative entrepreneurship • Creative problem solving. • Strategic management • Financial management • Management accounting • I .T. Management • Management Thought • Projects management In addition to the thesis on entrepreneurship in practice
University of Khartoum was branched out of the University of Cambridge and it applies very strict British University standards. I have majored in Pure Economics.
