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Tetiana Koliada, Cabin Crew

Tetiana Koliada

Cabin Crew·Emirates Airlines

United Arab Emirates

Bachelor's degree, International Economics

Work experience

Total years of experience: 6 years, 5 months

Cabin Crew

January 2020 - June 2020

Emirates Airlines

Dubai, United Arab Emirates

January 2020 - June 2020

Greeting passengers as they board and exit the aircraft. Serving food and beverages. Checking the condition and provision of emergency equipment. Demonstrating emergency equipment and safety procedures. Dealing with emergencies. In charge of First Aid. Selling duty-free commercial goods on board.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Head Hostess

February 2018 - January 2020

Fogo de Chao

Dubai, United Arab Emirates

February 2018 - January 2020

Take reservations by email and over the phone. Creat seating plan accordingly to the operation. Handle customers complains. Maintain constant communication with management. Giving trainings for new joiners. Resolve issues of customers and colleagues. Supervise restaurant during absence of manager.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Hostess

October 2014 - December 2017

Park Rotana

Abu Dhabi, United Arab Emirates

October 2014 - December 2017

Take reservations by email and over the phone. Creat seating plan accordingly to the operation. Handle customers complains. Maintain constant communication with management.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Personal Assistant

January 2014 - September 2014

Aloha

Ukraine

January 2014 - September 2014

Dealing with correspondence and phone calls. Managing databases and filing systems. Preparing and sending reports, presentations. Act as a point of contact between manager and clients. Manage and schedule meetings.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Administration

Education

Poltava National Technical University

May 2014

May 2014

Bachelor's degree, International Economics

Ukraine

Skills

Personal Assistant
Expert
Personal Assistant
Expert
Customer Service
Expert
Customer Service
Expert
Aviation
Expert
Aviation
Expert
Hospitality
Expert
Hospitality
Expert
Administration
Expert
Administration
Expert
COUNSELING
Expert
COUNSELING
Expert
ECONOMICS
Expert
ECONOMICS
Expert
FAST
Expert
FAST
Expert
LANGUAGES
Expert
LANGUAGES
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
Personal Assistant
Expert
Personal Assistant
Expert
Customer Service
Expert
Customer Service
Expert
Aviation
Expert
Aviation
Expert
Hospitality
Expert
Hospitality
Expert
Administration
Expert
Administration
Expert

Languages

English

Expert

Russian

Expert

Ukrainian

Expert

Training and Certifications

Certifications
Teamwork Foundation
May 2020
Leadership: Practical Skills
Apr 2020
Quality Standards in Customer Service
Creating a Positive Customer Experience
Apr 2020
Customer Service: Problem Solving and Troubleshooting
Apr 2020

Hobbies and interests

Travellling and Cooking