Triantafyllia Kapsoura

Pre- Sales Consultant - Account Manager at VeriPark Gulf

• United Arab Emirates - Dubai
• My current job since May 2014

HR Assistant - Human Resources Department (Short term assignment) at ROBERT BOSCH MIDDLE EAST

• United Arab Emirates
• January 2014 to April 2014

Employer: ROBERT BOSCH MIDDLE EAST, Dubai, UAE

Job Title: HR Assistant - Human Resources Department (Short term assignment)

Main Duties: Recruiting, employer branding, training, handling HR social media activities, general support.

Supervisor Recoveries Manager - Recoveries Department - Mortgage, Corporate & SME Loans at CRÉDIT AGRICOLE GROUP

• February 2012 to October 2013

Dates: Feb. 2012 - Oct. 2013
Employer: CRÉDIT AGRICOLE GROUP (Commercial Bank of Greece) - ALPHA BANK, Athens Greece

Job Title: Supervisor Recoveries Manager - Recoveries Department - Mortgage, Corporate & SME Loans

Main Duties: Management of debt portfolio in accordance with legislation and Council Policy. Manage a team of 6
Relationship Managers responsible for legal Agencies whose duty is to recover the non- performing Mortage, Corporate & SME loans & advances of the bank. Manage key relationships with legal Agencies at the most senior level to ensure legal actions through the execution of an effective
recoveries & collection process for the Bank, the Central Bank & external Auditors. Manage & train
RMs, develop and control recoveries & collection programs. Achieve volume and revenue goals by maximizing provided bank collections actions. Provide constant feedback/report to senior
management on Collection and Recovery activities.

Supervisor Recoveries Manager at Credit Agricole Group - Commercial Bank of Greece

• Greece
• February 2012 to October 2013

Customer Representative - Relationship Manager at Citibank International Plc.

• Greece
• November 2006 to January 2012

Relationship Manager - Recoveries Department at Citibank International Plc

• September 2010 to January 2012

Dates: Sept. 2010 - Jan. 2012
Employer: Citibank International Plc., Athens, Greece

Job Title: Relationship Manager - Recoveries Department

Main Duties: Relationship management of Legal Agencies in order to meet portfolio targets.
Handling of difficult collection cases, special requests by delinquent customers. Recruiting, training,
coaching and mentoring of the Recoveries Agents.

Relationship Manager Citi at Work at Citibank International Plc

• September 2007 to September 2010

Dates: Jan. 2014 - today

Asset Product Sales, Credit Cards, Consumer at Mortgage Loans, Accounts

• November 2006 to September 2007

Dates: Jan. 2014 - today

at Laiki Bank, Athens, Greece

• September 2004 to November 2006

Dates: Sep. 2004 - Nov. 2006
Name of Employer: Laiki Bank, Athens, Greece

Customer Service, Collection Agent & Sales Representative ( “Employee of the year 2005”) at Laiki Bank

• Greece
• September 2004 to November 2006

Promotion, Collection and Customer Service at Collection Ag

• January 2000 to January 2005

Job Title: Collection Ag ent & Sal es Repr es entati v e ( "Employ ee of the y ear 2 00 5 ")

Main Duties: Promotion, Collection and Customer Service


2

Curriculum Vitae Apr. 2014

Relationship Manager Citi at Work at Mortgage Loans, Accounts

• United Arab Emirates
• to

Employer: ROBERT BOSCH MIDDLE EAST, Dubai, UAE

Job Title: HR Assistant - Human Resources Department (Short term assignment)

Main Duties: Recruiting, employer branding, training, handling HR social media activities, general support.


Dates: Feb. 2012 - Oct. 2013
Employer: CRÉDIT AGRICOLE GROUP (Commercial Bank of Greece) - ALPHA BANK, Athens Greece

Job Title: Supervisor Recoveries Manager - Recoveries Department - Mortgage, Corporate & SME Loans

Main Duties: Management of debt portfolio in accordance with legislation and Council Policy. Manage a team of 6
Relationship Managers responsible for legal Agencies whose duty is to recover the non- performing Mortage, Corporate & SME loans & advances of the bank. Manage key relationships with legal Agencies at the most senior level to ensure legal actions through the execution of an effective
recoveries & collection process for the Bank, the Central Bank & external Auditors. Manage & train
RMs, develop and control recoveries & collection programs. Achieve volume and revenue goals by maximizing provided bank collections actions. Provide constant feedback/report to senior
management on Collection and Recovery activities.


Dates: Sept. 2010 - Jan. 2012
Employer: Citibank International Plc., Athens, Greece

Job Title: Relationship Manager - Recoveries Department

Main Duties: Relationship management of Legal Agencies in order to meet portfolio targets.
Handling of difficult collection cases, special requests by delinquent customers. Recruiting, training,
coaching and mentoring of the Recoveries Agents.

Dates: Sept. 2007 - Sept. 2010
Name of Employer: Citibank International Plc, Athens, Greece

Job Title: Relationship Manager Citi at Work
Main Duties: Supervision of 12 branches in order to acquire new payroll companies. Customer Relationship

Relationship Manager Citi at Work at Sygrou Branch

• United Arab Emirates
• to

Employer: ROBERT BOSCH MIDDLE EAST, Dubai, UAE

Job Title: HR Assistant - Human Resources Department (Short term assignment)

Main Duties: Recruiting, employer branding, training, handling HR social media activities, general support.


Dates: Feb. 2012 - Oct. 2013
Employer: CRÉDIT AGRICOLE GROUP (Commercial Bank of Greece) - ALPHA BANK, Athens Greece

Job Title: Supervisor Recoveries Manager - Recoveries Department - Mortgage, Corporate & SME Loans

Main Duties: Management of debt portfolio in accordance with legislation and Council Policy. Manage a team of 6
Relationship Managers responsible for legal Agencies whose duty is to recover the non- performing Mortage, Corporate & SME loans & advances of the bank. Manage key relationships with legal Agencies at the most senior level to ensure legal actions through the execution of an effective
recoveries & collection process for the Bank, the Central Bank & external Auditors. Manage & train
RMs, develop and control recoveries & collection programs. Achieve volume and revenue goals by maximizing provided bank collections actions. Provide constant feedback/report to senior
management on Collection and Recovery activities.


Dates: Sept. 2010 - Jan. 2012
Employer: Citibank International Plc., Athens, Greece

Job Title: Relationship Manager - Recoveries Department

Main Duties: Relationship management of Legal Agencies in order to meet portfolio targets.
Handling of difficult collection cases, special requests by delinquent customers. Recruiting, training,
coaching and mentoring of the Recoveries Agents.

Dates: Sept. 2007 - Sept. 2010
Name of Employer: Citibank International Plc, Athens, Greece

Job Title: Relationship Manager Citi at Work
Main Duties: Supervision of 12 branches in order to acquire new payroll companies. Customer Relationship
Management for existing and potential client companies. Asset Product Sales, Credit Cards, Consumer
Loans, Mortgage Loans, Accounts. Responsible for assessing training needs, designing and delivering
training solutions for branch staff.

Dates: Nov. 2006 - Sept. 2007
Name of Employer: Citibank International Plc, Athens, Greece

Job Title: Customer Representative (Sygrou Branch)

Main Duties: Specialized Representative for consumer loans, mortgage loans and credit cards.
Customer objections' handling and constructive problem solving.