Waleed D, Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center

Waleed D

Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center

Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

Location
Australia
Education
Doctorate, ادارة تنظيمية - ادارة أعمال - تجارة دولية
Experience
24 years, 10 Months

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Work Experience

Total years of experience :24 years, 10 Months

Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center at Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation
  • United States
  • My current job since June 1999

With more than 15 years in work experience in North America & ME where I have joined many types of companies and I held many positions in: Administration & Leadership - Customer Service Department - IT & Internet - Training & Business Development - Consultancy & Mentoring, I have gained strong experiences in how to administrate, develop and manage businesses and HR. Dealing with different customers backgrounds has strengthened my experience by how to be more flexible and aware of different cultures and markets.
IT & Technology using PCs and Internet techniques are additional strong skills and specialty to enhance and learn.
Achievements have been diversified such: Customer Retention - Sales increase - Business Development - Building successful teams
Ready to work independently or within a team.
Very Organized and ready to meet deadlines

Education

Doctorate, ادارة تنظيمية - ادارة أعمال - تجارة دولية
  • at داراسات عليا
  • October 2008

Specialties & Skills

Management Practices
HR Strategy
Customer Service
Leadership Capabilities
Computer Service
Training-Mentoring - Tutoring - Online Education
Management & Business Administration
IT & Computer Administration
Customer Service Management
Technical & Routing Support (Internet Protocols & Online Broadcasting)
Leadership & Supervision
Business Development & Entrepreneurship
Employees Training Development & HR
Call Center/Customer' Support
Decision Making & Solving Problems
Business Operations Management
WorkPlace Environment Management;Standards,Safety & Employees
Restaurants Operations Management
Academic Researches & Consultation
Organizing,Planning, Reporting & Following Up
Marketing & Sales Strategy
Communication & Analysis

Languages

English
Expert
French
Intermediate

Memberships

HR Management Center
  • Consultant- Mentor
  • April 2009
Training Development Group
  • Mentor/Trainer/Consultant
  • August 2012
Global Trainers Org.
  • Trainer
  • March 2011

Training and Certifications

Soft Skills - Business Administration -HR & Training - Computer & Technology (Training)
Training Institute:
Management - Business Administartion - HR & Training & Computer Centers
Date Attended:
March 2005

Hobbies

  • Enhancing Management Tasks with Technology
    Helping others achieving their goals with more efficiency, and solving problems based on strategies and on best outcomes.