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Waleed Elleithi - CIPD, Regional Learning and Development Manager "Western Region"

Waleed Elleithi - CIPD

Regional Learning and Development Manager "Western Region" ·Landmark Group

Saudi Arabia

Higher diploma, CIPD Level 5 Diploma "Learning and Development"

Work experience

Total years of experience: 20 years, 4 months

Regional Learning and Development Manager "Western Region"

August 2017 - Present

Landmark Group

Jeddah, Saudi Arabia

August 2017 - Present

Mange Learning and Development activities in Landmark group in the Western region
Develop the training team and Ensure they are equipped to the run the training programs
Identify training needs
Participate in designing and developing digital learning for LMS
Ensure the delivery of all Induction sessions and the development programs for the new hires
Ensure the implementation of the functional and strategic training plans of landmark brands
Evaluate results
and tackle the obstacles of the Training programs
Conduct talent reviews and manage talent development plans and programs with the stakeholders
Conduct development workshops
Provide ongoing reporting and analysis of training activities.
Company industry:
Retail & Wholesale
Job role:
Training and Development

Learning and development Manager of Lifestyle concept Western and Southern Regions

February 2015 - July 2017

Landmark gropup

Jeddah, Saudi Arabia

February 2015 - July 2017

Ensure the implementing the training plan of Lifestyle brand as per the guidance of the brand L&D team
Assess Needs of training (TNA) through basic job analysis, appraisal schemes, business KPIs and consult with management team
Manage feminization process in Lifestyle brand throughout KSA
Participate in designing and developing the need content for the brand
Ensure the delivery of all Induction sessions and the development programs for the new hires
Ensure all staff have the basic understanding of product knowledge and service skills
Conduct talent reviews and manage talent development plans and programs within Lifestyle brand
Analyze mystery shopping results, work with brand L&D team on action and implementation plans
Ensure enrolling the designated staff in the development programs
Evaluate training requirements for each department, consulting with department heads, and management team. with exposure to the gaps in (stock, store, SOPs and staff)
Conduct development workshops
Company industry:
Retail & Wholesale
Job role:
Training and Development

Training Manager

March 2014 - January 2015

JLP trading

Dubai, United Arab Emirates

March 2014 - January 2015

Conduct workshops about business to business sales B2B and team management
Evaluate training requirements for each division and create training and development programs
Company industry:
Retail & Wholesale
Job role:
Training and Development

Training and Develoment lead

July 2010 - February 2014

IBM

Cairo, Egypt

July 2010 - February 2014

Co-plan, develop and implement strategies for training and development based on learners’ experience, needs and interests to ensure the same alignment with the organizational goals and the client’s objectives
Plan and develop an annual training plan, and comprehensive learning roadmap including on-job and E-learning activities and tasks,
Follow up with the training team and the operation team to guarantee the execution within agreed time frame.
Manage the programs' enrollment on LMS
Measure the training effectiveness based on the agreed metrics, such as (the impact on KPI, CSAT)
Deliver training in IBM in different countries such as(Scotland - Bulgaria - the Philippines) whether remote or in person training
Drive and help manage service quality and improvement of services delivered across all metrics reported: SLA, FCR, CSAT, AHT
Main Training Focus (Product and Technical training) (Payment and Billing) (Process training) (Business Skills)
Company industry:
Business Support Services
Job role:
Human Resources and Recruitment

Training specialist

May 2007 - January 2010

ITI

Cairo, Egypt

May 2007 - January 2010

Conduct TTT session to the trainers in EduEgypt program as I was the SPOC trainer of Infosys company
Conduct BPO related sessions to university students (Complaint Handling, Business writing, call flow, products selling, analytical thinking, stress handling, Culture Sensitivity etc.)
Company industry:
IT Services
Job role:
Teaching and Academics

English Language and Business Skills Trainer

August 2005 - February 2007

Amideast www.amideast.org

Cairo, Egypt

August 2005 - February 2007

Conduct Soft skills and behavioral training
Conduct Sales, Customer Service workshops
Conduct Business English training
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Education

ICS Learn

July 2020

July 2020

Higher diploma, CIPD Level 5 Diploma "Learning and Development"

United Kingdom

Mansoura University

May 2003

May 2003

Bachelor's degree, English literature

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

English language and literature

Skills

Training
Expert
Training
Expert
Team Management
Expert
Team Management
Expert
Learning Management
Expert
Learning Management
Expert
Personal Development and Soft skills training skills
Expert
Personal Development and Soft skills training skills
Expert
Managing training budget, ROI, curriculum design - ADDIE
Expert
Managing training budget, ROI, curriculum design - ADDIE
Expert
Curriculum Design
Expert
Curriculum Design
Expert
ERP
Expert
ERP
Expert
Competency management, CRM, Operation management, Quality control, organizational skills
Expert
Competency management, CRM, Operation management, Quality control, organizational skills
Expert
Training analysis, Training Planing, Gap analysis, Evaluation Techniques
Expert
Training analysis, Training Planing, Gap analysis, Evaluation Techniques
Expert
Global Business Skills training
Expert
Global Business Skills training
Expert
Learning skills, Management skill, Report writing, Communication skills, Presentation skills
Expert
Learning skills, Management skill, Report writing, Communication skills, Presentation skills
Expert
Understanding of the call centre environment, BPO, brand and product knowledge
Expert
Understanding of the call centre environment, BPO, brand and product knowledge
Expert
Business Development for ( L&D learning and Development - Talent Management)
Intermediate
Business Development for ( L&D learning and Development - Talent Management)
Intermediate
Team Building, Leadership, Negotiation, Analytical Thinking & Creative Problem Solving
Expert
Team Building, Leadership, Negotiation, Analytical Thinking & Creative Problem Solving
Expert
people skills, attention to details, resourceful, creative, self motivated
Expert
people skills, attention to details, resourceful, creative, self motivated
Expert
ability to Create organisation's L&D strategy and training plan in line with the business objective
Expert
ability to Create organisation's L&D strategy and training plan in line with the business objective
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Retail "Beauty - Fashion - Decor"
Expert
Retail "Beauty - Fashion - Decor"
Expert
Digital learning
Expert
Digital learning
Expert
Learning Management system
Expert
Learning Management system
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Core facilitation skills - from ILM "institute of Leadership and Management"
May 2016
Lean Six Sigma Green Belt
Mar 2013 - Jul 2013
Show credentials
Assessment Analysis
Eduquity - www.eduquity.com
Aug 2009 - Aug 2009
Six Sigma Yellow belt
IBM and Morestream university https://www.moresteam.com/
Aug 2011 - Nov 2011
Master trainer in “business process outsourcing centered data analytics
May 2008 - Aug 2008
Show credentials
Master trainer in Global Business skills
Aug 2008 - Oct 2008
Show credentials

Recommendations

kate Kobylkina

Aug 2013

Aug 2013

data base analyst•Partner

,,, very professional

Nagham Adel

Aug 2013

Aug 2013

Subject Matter Expert•Colleague

Waleed is a very good trainer and he has excellent ways in deliverying the information. He has high communication skills. He knows very well how to manage his time.

Mohamed A. Ramsey

Aug 2013

Aug 2013

Internal Training Manager•Colleague

Walid is a highly professional person, we are friends for more than 15 years and we worked together in many organizations. He is precise, honest, respectful and dedicated. With his abilities, adaptability, and dedication, Walid will make a great employee for any organization. I have no doubts they will be exceptionally pleased if they hire him.

Aliaa Abdel Rahamn El -Badrawy

Aug 2013

Aug 2013

Quality Assurance Analyst•Colleague

To Whomsoever It May Concern, This letter is to formally recommend Walid El- Lithy . He has been my colleague in the same organization for almost 3 years. He has served the organization with great passion and zeal and has been a valued asset in our team.He motivated his team and has shown brilliant leadership skills. He is very proactive, which makes her indispensable in any aspect of company matters. He has been instrumental in the set up and growth of various company policies and has carried off, all his responsibilities in the organization with commitment and flair. I highly recommend Walid for employment. Sincerely, Aliaa El-Badrawy Quality Assurance Analyst

number number

Aug 2013

Aug 2013

Customer Service•Colleague

Waleed was my trainer at IBM , he is very professional and active and I have learnt a lot from him.