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Yazid Jokhdar, Supervisor Document Controller and Archiving

Yazid Jokhdar

Supervisor Document Controller and Archiving·Numo Digital Information Technology (NCM)

Saudi Arabia

Bachelor's degree, Public Administration

Work experience

Total years of experience: 16 years, 6 months

Supervisor Document Controller and Archiving

September 2024 - March 2026

Numo Digital Information Technology (NCM)

Jeddah, Saudi Arabia

September 2024 - March 2026

x Supervise and coordinate the document archiving team to ensure accurate and efficient records
management.
x Oversee the data entry team to maintain data accuracy and consistency following document
digitization.
x Monitor workflow processes to ensure timely completion of archiving and data entry tasks.
x Prepare and analyze reports on archived documents, including volume and page counts.
x Ensure compliance with organizational standards for document handling, storage, and
confidentiality.
x Identify process improvements to enhance efficiency and data quality.
Company industry:
IT Services
Job role:
Administration

Customer Service – After Sales

November 2019 - August 2024

Al-Ahli Esnad (SNB)

Jeddah, Saudi Arabia

November 2019 - August 2024

x Manage and control all documentation with organization standards and procedure.
x Ensure all documents & data entered the system is accurate within established guidelines and
correctly filed and easily acceptable.
x Maintain Customer Satisfaction by providing problem-solving using Organizations services, policies,
and procedures.
x Listening to customer concerns and answering all customer inquiries and complaints.
x Monitor Customer feedback and operational issues, escalating recurring issues without delay.
x Managed after-sales service requests.
Company industry:
Banking
Job role:
Customer Service and Call Center

Receptionist

June 2019 - October 2019

Almurjan Beach Resort

Jeddah, Saudi Arabia

June 2019 - October 2019

-Provide a friendly, welcoming experience by greeting guests as they enter the beach.
-Prepares and maintains all guest records.
-Answer and direct all incoming calls.
-Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service

April 2016 - March 2019

Extensya

Jeddah, Saudi Arabia

April 2016 - March 2019

x Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other
teams.
x Review and update the documents, such as: manuals, guideline.
x Retrieve files as requested by employees and clients.
x Attracts potential customers by answering product and service questions, suggesting information about
other products and services.
x Maintains customer records by updating account information.
x Recommends potential products or services to management by collecting customer information and
analyzing customer needs.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Supervisor

March 2011 - March 2016

Smart Link

Jeddah, Saudi Arabia

March 2011 - March 2016

x Manage and close urgent and critical calls/cases with efficient resolution and ensure these
incidents documented.
x Checking and editing documents for accuracy and compliance.
x Preparing reports and analyzing data to assist management as they determine the department
goals.
x Ensures proper corporate document classification, sorting, filing and proper archiving.
x Manage schedules for the team, ensuring that there is adequate coverage during peak hours, and
managing time off requests.
x Train and onboard new employees.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Call Center Agent

June 2009 - December 2010

Mobily

Jeddah, Saudi Arabia

June 2009 - December 2010

x Receiving inbound and outbound calls from customers and performing tasks such as (account
inquiries, customer complaints, or product and support questions).
x provide quality customer service and assistance to receive positive feedback from the customers.
x Identify the needs and goals of the customers to meet the organizations sales goals.
x Identify and escalate priority issues.
x Suggest sales to customers by introducing products (especially new products).
x Input data into the company computer platform to keep each customer record updated.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

King Abdulaziz University

January 2015

January 2015

Bachelor's degree, Public Administration

Saudi Arabia

Bachelor degree in Public Administration. Administrative Development

Skills

Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
Customer Support
Expert
Customer Support
Expert
Customer Care
Expert
Customer Care
Expert
Communications
Expert
Communications
Expert
Problem Solving
Expert
Problem Solving
Expert
Communications
Expert
Communications
Expert
Teamwork
Expert
Teamwork
Expert
Quick Learning
Intermediate
Quick Learning
Intermediate
Relationship Building
Expert
Relationship Building
Expert
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
ARCHIVES
Intermediate
ARCHIVES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
DIGITIZATION
Intermediate
DIGITIZATION
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert
Administration
Expert
Administration
Expert
Call
Expert
Call
Expert
Management
Intermediate
Management
Intermediate
Customer Support
Expert
Customer Support
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Communicate Effectively with Customers.
Fundamentals of Management.
Customer Service – Know your customer.
Data Entry.
Customer Service – Know your customer.
Excellence in Customer Service
May 2012
Show credentials
Data Entry
Jan 2011
Show credentials
English Language Level B1
Apr 2008
Show credentials
English language 1
Aug 2007
Show credentials
Training
Customer Service - Know your Customer
Doroob
Oct 2019
Communicate Effectively with Customers
Doroob
Oct 2019
Customer Service - Professional Interaction
Doroob
Oct 2019

Hobbies and interests

Playing Football