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Yaser Almasatfeh, Operations Team Leader

Yaser Almasatfeh

Operations Team Leader

Umniah Mobile Company

Location
Jordan - Amman
Education
Bachelor's degree, Civil Engineer
Experience
9 years, 8 Months

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Work Experience

Total years of experience :9 years, 8 Months

Operations Team Leader at Umniah Mobile Company
  • Jordan - Amman
  • My current job since May 2017

Team leader for both inbound and social media functions.

Main duties:
Provide training to new hires
Coaching sessions
Team meetings
On floor support
Customer experience and satisfaction
Achieving the KPIs on department and team levels

Social Media agent at Umniah
  • Jordan - Amman
  • July 2015 to May 2017

Handling and moderating the customers inquiries and complaints over social media channels such as Facebook, Twitter, Instagram, WhatsApp, web chat, and App chat.

Social Media Specialist at Smart Station
  • Jordan - Amman
  • September 2016 to January 2017

- Handling Facebook Pages
- Making Facebook Reports
- Creating Posts and Content

Call Center Agent at Umniah
  • Jordan - Amman
  • September 2014 to July 2016

- Handling Customers Calls
- Acting On Floor Support
- Mentor for new hires

Trainee at UNEC-ELCONCORDE JV
  • Jordan - Amman
  • March 2015 to May 2015

I have been a Trainee UNEC-ELCONCORDE JV comoany for 2 months

Education

Bachelor's degree, Civil Engineer
  • at Middle East University
  • June 2015

civil engineering major

High school or equivalent, Scintific
  • at Hafs Bin Rashid High School for boys
  • June 2008

Hafa bin Rashid high school

Specialties & Skills

Customer Satisfaction
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Customer Care
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Coaching
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Leadership
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Social Media
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Team Work
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Leadership Skills
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Management skills
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Time Management
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Digital Care Platforms
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Leadership
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Customer Experience
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Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Project Management Profesional "PMP" (Training)
Training Institute:
Certified Trainer "Baha Ass'ad"
Microsoft Power BI (Training)
Training Institute:
Excel4us
Management and Leadership (Training)
Training Institute:
Dale Carnegie
Training of Trainers "TOT" (Training)
Training Institute:
Dale Carnegie
Microsoft Excel (Training)
Training Institute:
Excel4us
Advanced steps to social media excellence (Training)
Training Institute:
Rajaie Haddad
Date Attended:
April 2016
How to Deliver Outstanding Customer Service Using Social Media (Training)
Training Institute:
Rajaie Haddad
Date Attended:
May 2016
Engineering Training (Training)
Training Institute:
UNEC - ELCONCORDE JV
Date Attended:
March 2015
Duration:
182 hours

Hobbies

  • Driving, watching soccer