Total Years of Experience: 19 Years, 0 Months
April 2014
To Present
Customer Service Representative
at Azure Product Management
Location :
Canada
Home-based
Assist customers in placing their order online
Process credit card payment
Helps customers in their product inquiries
Enters customer information in the company's CRM
Assist customers in placing their order online
Process credit card payment
Helps customers in their product inquiries
Enters customer information in the company's CRM
December 2013
To March 2014
Accounting Officer/Bookkeeper
at CDO Logistic & Warehousing Services Corp.
Location :
Philippines
>Prepares financial reports
>Complies local government requirements (Remittances/BIR)
>Maintains records and books of accounts
>Complies local government requirements (Remittances/BIR)
>Maintains records and books of accounts
December 2006
To July 2013
QA Specialist/Senior Product Support Specialist 2
at Synnex-Concentrix Corp.
Location :
Philippines
QA Specialist
>Monitors calls and conducts real-time/scheduled coaching sessions to call center agents
>Conducts technical huddles, company orientation
Technical Support Representative (SPSS 2)
>Provides world class technical support and best customer service in resolving their technical concerns
SME (Subject Matter Expert)
>Conducts product orientation (Newly released products/devices)
>Conducts orientation regarding processes/procedures in place for a specific support
>Monitors calls and conducts real-time/scheduled coaching sessions to call center agents
>Conducts technical huddles, company orientation
Technical Support Representative (SPSS 2)
>Provides world class technical support and best customer service in resolving their technical concerns
SME (Subject Matter Expert)
>Conducts product orientation (Newly released products/devices)
>Conducts orientation regarding processes/procedures in place for a specific support
May 2005
To June 2006
Inventory Clerk
at Cagayan Corn Products Corporation
Location :
Philippines
>Monitors the inventory of supplies and demand for the production of feeds (for hogs and swine)
>Assist in the preparation of payroll
>Assist in the preparation of payroll
June 2004
To June 2005
Sales Clerk (Working Student)
at ACCP Enterprises
Location :
Philippines
>Assists customers in selecting and purchasing used items (2nd hand items)
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