Operations & Customer Relationship Supervisor
PT Emirza Karimah Wisata
Total years of experience :7 years, 3 Months
PT Emirza Karimah Wisata is a Travel Company, specialized in Umrah, Hajj and Islamic Tour. I report directly to CEO about progress of work plans weekly and monthly.
Duties & Responsibilities:
• Supervise and manage preparation of umrah trip for 200 customers every month, include: arrange an umrah manifest, prepare an umrah ritual, collaborate with internal teams (finance & logistic), collaborate with external teams (accommodation, transportation & field operation), and ensure all umrah documents are ready before departure
• Negotiate and develop good relationship with vendor (visas, ticketing, hotel, & airport handling)
• Manage daily operational activities to achieve weekly and monthly work's target
• Create SOP for customer service excellence an umrah travel company
• Accomplish task as an umrah tour leader
• Develop good relationship with customers (both individuals and large groups), start from registration until return to Indonesia with a satisfaction level of 8.5 out of 10
• Resolve all customers issues by online and offline about technical questions, complaints, currency exchange, special request, and other queries
• Develop and evaluate corporate marketing strategy
• Arrange proposal, develop promotional and marketing materials (online & offline), and maintain social media which contribute 25% to increase company's sales target
• Develop new product and existing product
• Generate new customers and maintain existing customers
PT Pandu Prima Amanah is a Travel Company, specialized in Umrah, Hajj and Islamic Tour. As Customer Relationship & Marketing Officer, I ensure that all requests from customers and marketing agents are fulfilled correctly and quickly.
Duties & Responsibilities:
• Develop good relationship with customers (both individuals and large groups), start from registration until return to Indonesia with a satisfaction level of 8.3 out of 10
• Resolve all customers issues by online and offline about technical questions, complaints, currency exchange, special request, and other queries
• Create special report for operational team about customers in every umrah trip, include: customer's health records (have a special disease, disability, pregnancy, etc), request for wheelchair, and request for umrah maid
• Manage preparation of umrah trip for 450 customers every month, include: collect registration documents, compile an umrah manifest, collaborate with internal teams (finance & logistic), and prepare an umrah rituals before departure
• Resolve all marketing agents issues by online and offline about complaints, orders, errors, account questions, billing, cancelations, and other queries
• Arrange promotional & marketing materials and prepare an umrah seminar to promote our product for prospective customers
• Foster 100 active marketing agents with provide training program and visit branch office regularly
• Monitor and evaluate marketing agents performance
• Generate new customers and maintain existing customers
PT Hitachi Power Systems Indonesia is a Manufacturing Company, specialized in production of Gas Circuit Breaker (GCB) and Gas Insulated Switchgears (GIS). As PPIC Engineer, I ensure that production plan, material supply and product delivery are carried out on-time based on scheduled.
Duties & Responsibilities:
• Create production activity plan (daily and weekly) to accomplish 7 - 10 units every month
• Manage production plan based on project priority from business development division
• Collaborate with production division (machining - welding - painting - casting - assembling section) to execute production plan
• Arrange technical drawings and work instructions
• Assign manpower requirement based on production plan
• Provide raw materials according to production plan
• Create purchase orders to purchasing division and monitor readiness of products/orders
• Control daily production activities to achieve target
• Prepare warrant of delivery and instruct internal teams to carry out delivery of products, so that can achieve 100% on-time delivery for each project
PT Indobara Bahana ia an Engineering, Procurement & Construction (EPC) Company, specialized in Water, Fire and Enviroment services. As a PPIC Officer, I ensure that procurement and delivery of products is carried out on-time according to the project schedule.
Duties & Responsibilities:
• Manage procurement of products from 80 - 120 Sales Orders issued every month and Bill of Material (released by engineering division) for every project
• Control stock of products based on sales orders and bill of material
• Create purchase orders to purchasing division and monitor readiness of products/orders
• Negotiate with engineering and sales division about project schedule to make a priority list
• Manage project plan and procurement process of product based on project priority
• Create material report update of all project regularly for engineering and sales division
• Prepare warrant of delivery and instruct warehouse division to carry out delivery of products, so that can reach 97 - 100% on-time delivery every month
PT Chatulistiwa Muda ia an Engineering, Procurement & Construction (EPC) Company, specialized in Base Transceiver Station (BTS) Tower project. I take the lead role in managing the workshop activity plan based on project priority.
Duties & Responsibilities:
• Supervise workshop's team to accomplish 6 - 9 projects every month
• Manage daily operational activities to achieve weekly and monthly work's target
• Manage stock of products and to be responsible about in-out of products in warehouse
• Provide raw materials according to production plan
• Arrange technical drawings and work instructions
• Create purchase orders to purchasing division and monitor readiness of products/orders
• Assign manpower requirement for each project
• Control all project schedule and prepare warrant of delivery to reach at least 95% on-time schedule of each project
Awarded Outstanding Student of Polytechnic of STMI four years in a row and entitled for STMI scholarship in two years. Graduated Cum Laude and became commencement student speaker in Graduation of 2012. Activities and Societies: Managing Editor of LPM Industria (Student Journalism Association) from 2009 to 2012
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