Administrative Assistant
Educational System Pvt Ltd
Total years of experience :10 years, 8 Months
* Maintains administrative staff by recruiting, selecting, orienting, and training employees, maintaining a safe and secure work environment, developing personal growth opportunities.
* Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
* Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
* Provides communication systems by identifying needs; maintaining equipment; approving invoices.
* Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery, approving invoices.
* Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
* To take responsibility for being the first point of contact for all callers to the Customer Service Center and ensuring that a high quality of service is delivered at all times.
* To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers.
* To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the Customer Service Center's performance and standards.
* Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve inquiries.
* Ensuring that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Service Center.
* To take ownership and responsibility for all inquiries presented to the Customer Service Center, identify customer needs, and listening skills to identify and offer appropriate solutions.
* To undertake any such additional duties that is reasonably commensurate with the level of this post.
* Develop pricing strategies, balancing firm objectives and customer satisfaction.
* Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
* Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.
* Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
* Direct the hiring, training, and performance evaluations of marketing and sales staff and oversee their daily activities.
* Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
* Consult with product development personnel on product specifications such as design, color, and packaging.
* Compile lists describing product or service offerings.
* Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
* Select products and accessories to be displayed at trade or special production shows.
* Confer with legal staff to resolve problems, such as copyright infringement and royalty sharing with outside producers and distributors.
* Coordinate and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services.
* Advise business and other groups on local, national, and international factors affecting the buying and selling of products and services.
* Initiate market research studies and analyze their findings.
* Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
* Conduct economic and commercial surveys to identify potential markets for products and services.
* Full Command on MS Office * Innovations and Project Management in IT * Design of Networks and Distributed System * Advanced Topics in IT Project Management * Services Science Management and Engineering * Information Technology Strategy and Value
* Networking and Security Administration * Visualization and Cloud Computing * Internet working With TCP/IP * Wireless Networking Concept * IT Risk Management
* Physical Education * Humanity * Social and political Issues
