Hayat Shaalan, Marketing Coordinator & Customer Service

Hayat Shaalan

Marketing Coordinator & Customer Service

Bella Clinic

Location
Kuwait - Hawali
Education
Bachelor's degree, Bachelor of Business Administration - Marketing
Experience
14 years, 9 Months

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Work Experience

Total years of experience :14 years, 9 Months

Marketing Coordinator & Customer Service at Bella Clinic
  • Kuwait - Al Kuwait
  • My current job since August 2009

- Developing and delivering marketing and communications plans for the clinic.

Implementation of the Marketing plan - including campaigns, events, digital marketing, and PR.

- Manage social media presence and direct programs to improve social media reputation and recognition.

- Answer phone inquiries using a professional and courteous manner.

- Following up with the clients for feedback and replying to Email inquiries.

- Code and file the documents according to the established procedures.

- Coaching and training the customer service team how to approach potential and existing clients with tele marketing techniques.

Education

Bachelor's degree, Bachelor of Business Administration - Marketing
  • at American University of London
  • June 2011

Specialties & Skills

Customer Service
Marketing
Supervising
Result Oriented
Team player
Performing well under pressure
Good listener
influencing and negotiation skills
Computer Skills
Marketing Skills
Creativity and expression
Ambition to succeed

Languages

English
Expert
Arabic
Expert

Hobbies

  • Basket Ball