Cluster General Manager
Al Hokair Group
Total years of experience :12 years, 11 Months
responsible for the day-to-day management of a hotel and staff and I have commercial accountability for planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping. In larger hotels I have a specific remit (guest services, accounting, and marketing) and make up a general management team.
While taking a strategic overview and planning ahead to maximize profits, I also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements
pre-opening general manager @ Swiss International
Managed to establish stability in the property after a period of uncertainty for 2 years in transition Managing the hotel operation with excellent results and achievements since taking over. Guiding, assisting and coordinating the Sales Team with regards to Corporate/local Marketing and communications functions.
Established an effective Budgeting and Revenue Generation process which yielded very strong and satisfactory results.
Direct Brand management, Quality Audits, and all other related functions of the hotel
-Helped in developing, revising and enforcing Hotel policies and procedures as adopted by the Group Head office.
-Assists the management in establishing and implementing a strategic plan to achieve Hotel goals and budget.
-Participate in management activities to the extent necessary to be fully aware and involved in all current issues
-Develop and implement marketing strategies to maximize the income from outside market.
-Provide management and direction to the hotel staff.
-Travel on a national and international levels to visit potential clients and discuss business with them
-Discusses marketing strategies with sales managers to increase the hotel profits.
-analyzing, on an on going basis, the following:
-Quality levels of production and presentation including employee cafeteria.
-Ensuring Optimum performance in all of the above areas.
-Establishing and maintaining effective employee relations and interdepartmental working relationships.
-Conducting, according to the Hotel procedures & policies, such functions as interviewing, hiring, employee orientation, performance appraisal, coaching, counseling, and suspension if necessary to ensure appropriate staffing and