Senior Officer
Adamjee Insurance Company Limited (AICL)
Total years of experience :3 years, 6 Months
Responsible for activities regarding new and renewal business in Underwriting Department.
* Analyze; prepare the feasibility to offer deviations from standard policy as requested by the
client.
* Build and maintain close coordination with divisions, branches and development staff for
business procurement and continuous servicing.
* New Product development and innovations in existing products.
* Maintain synchronized environment with internal functions such as policy admin, medical
hotline and claims management for optimal service delivery.
* Currently, we were handling AICL’s highest GHI portfolio (Approximately 2 billion)
Endorsement Team Lead
Handling all type of endorsements (addition, deletion, plan revision, profit share, write of
premium, premium adjustment, pool enhancement, pool creation, pool covers etc.) of north &
south region
* People Management in terms of growth and training (Leading a team of 8 people).
* Meeting with clients to account reconciliation and settlement.
* Worked on miscellaneous assignment given by management time to time.
* Maintained Portfolio Profitability.
HRFS).
* Well worked on checking the Employee’s appraisal forms with the HR team.
* Worked on filing and recording keeping.
* Participated in exit interview questionnaire as a trainee.
* Created Data Base of 9000+ employees (Employee CNIC & national text number entered
Underwriting & processing of policy in the system, set up and data uploading.
* Processing of policy document (including Health Cards) ensuring that all terms & conditions
agreed with the client are mentioned.
* Coordination with client / Medical Team / Endorsement Team & Relationship manager for
fulfilling their queries related to Policy
* Maintain the complete policies record & filling of policy documents
* Analyzing the Portfolio’s data and Loss Ratios (twice in a month)
* Coordination with IT Department for resolution of complex Issues of underwriting in PREMIA &
HIS
Processing of claims from receiving till preparation of files.
* Ensure claims are legitimate and settlements are made in line with company practice and
procedure.
* Liaise with doctors and other related individuals for clarity on claim lodged.
* Maintained Turnaround Time (TAT) of claims processing
* Provide high quality services to clients and ensure customer satisfaction.
* Claims data analysis.
* Facilitate customer till claim amount transferred in his/her account.
in various Departments (NB, PHS, Claims, Agency, F&A, IA&C).
* Premium adjustment and Asset liability matching.
* Maintained the high level of confidentiality.
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