Front Desk Receptionist
Kurban Travel Services
Total years of experience :7 years, 1 Months
~ Reporting to the assistant of the Owner
~ Answering complaints of customers by phone or emails and transferring data to the proper
department
~ Transferring calls to the right department
~Ordering goods and stationary, supervising the stock, and distribute items to different
departments
~Coordinate other sections as per their request
~Sending documents or goods by Aramex
~Hand out different documents to the right department
~Greeting customers, preparing the rooms of meetings, meeting clients and agents
~Assisting the assistant of the owner in all administrative tasks
~Supervising the drivers, helpers of the company
~Back up office of the company and all departments
Ensuring high levels of customer satisfaction through excellent sales service
Maintaining the organization and the display of the products
Making customer Reservations
Contacting customers for updates and following on their raised inquiries
Coordinating with other branches for ordering products
Assisting the management in selecting new items based on the feedback collected from customers about what their fashion orientation is
Replenishing the products daily
Maintaining outstanding store condition and visual merchandising standards
Maintaining a fully stocked store
Ascertain customers’ needs and wants
Recommend and display items that match customer needs
Welcome and greet customers
Manage point-of-sale processes
Keep up to date with product information
Accurately describe product features and benefits
Follow all companies policies and procedures
Providing customer’s demands throught phones, emails.
Answering customer’s comments, notes, throught social media, phone and e-mails.
Preparing customer’s requests to be deliver it throught Aramex or LibanPost.
Sending, answering, following emails with Aramex and LibanPost, and clients as well.
Finding new clients to provide them the Online services throught advertising.
Filling Online Excel Sheet with fully details about customers and their demands.
Preparing appointments to discuss further details with Aramex and Libanpost in case of problems.
Preparing proposal with the Sales Manager explaining details about the Online Marketing and other services to offer to the new clients.
Supporting clients by providing them missing items requested by their customers.
Providing to the online page “ dreamers” new suppliers to increase the sales.
Resolving customer complaints to assure best customer service and maintaining loyality.
Approaching clients with the new items to always update them.
Following any returned or canceled items to resend it again if possible.
Collecting the way bills by filling data of every requesting items.
Handling the accounting of payments received by Aramex.
Reporting Daily the number of sales of each online page to watch the level.
Checking the availability of stock of each online page.
As a Retail major we should provide the best customer service in making new investment with customers, achieving goals and targets, ordering quotations, organizing&planning in a time frame management
Report directly to the Owner.
Answer the phone and direct the call to the proper recipient.
Greet Visitors and Clients.
Preparing letters and quotations as per requested.
Supervise the workers on the cutting and the placement of required vitamins for the plants.
Assist the clients in the shop whenever they have inquiries. Conduct researches on certain items or subjects as per assigned by the Owner.
Maintain a tidy and organized office and nursery environment.
Responsible for the arrangement of the items on the shelves.
Maintain a proper filing system for the documents and spread sheets.
Prepare and manage correspondence, reports and documents
Organize and coordinate meetings.
Assist the Owner in his daily tasks and handle any assignment as per required.
Promoting the clients’ brands at the desired point of sales.
Report the daily sales done to the company in order to inform the client accordingly.
Assist the management with the follow up on the attendance of the other promoters at the respective point of Sales.
Handle any complaint provided by the clients regarding the dress code, lateness, etc…and inform the management to take the necessary corrective action.
