Reem Kassem, Collection Senior Supervioser (acting. as  Assistant. Manager)

Reem Kassem

Collection Senior Supervioser (acting. as Assistant. Manager)

Palm Hills Development

Location
Egypt - Cairo
Education
Bachelor's degree, Bussiness Adminstration
Experience
19 years, 3 Months

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Work Experience

Total years of experience :19 years, 3 Months

Collection Senior Supervioser (acting. as Assistant. Manager) at Palm Hills Development
  • Egypt - Cairo
  • September 2011 to March 2016

Collection Department: mainly purpose for this department is to collect bounced-unpaid amounts from client, by calling them or meeting them to change the payment plan of them. contacting different department to update the client with any query could be asked to save time.

Customer Care Senior. Supervisor) at Palm Hills Development
  • Egypt - Cairo
  • June 2011 to September 2014

Customer Care Department: main role, especially after revolution, is to fulfill clients queries, and to communicate with different departments to finalize handing over unit, calculating and debating delay on handing over. Customer care is the main chain to connect between clients and all departments in PHD.

Personal Assistant to CFO at Palm Hills Development
  • Egypt - Cairo
  • August 2008 to June 2011

Maintaining all secretarial work, writing all correspondences, taking MOM, preparing daily agenda, translating all correspondences need to be translated, filling and archiving.....etc.

Personal Assistant at Mobi Serve ( One of Orascom Telecom)
  • Egypt - Cairo
  • December 2004 to January 2008

Maintaining all secretarial work, writing all correspondences, taking MOM, preparing daily agenda, translating all correspondences need to be translated, filling and archiving.....etc.

Personal Assistant at Skanska Cementation International LTD
  • Egypt - Cairo
  • August 2000 to December 2004

Maintaining all secretarial work, writing all correspondences, taking MOM, preparing daily agenda, translating all correspondences need to be translated, filling and archiving.....etc.

Executive Secretary at Internation Info Center
  • Egypt - Cairo
  • August 1995 to August 1999

Maintaining all secretarial work, writing all correspondences, taking MOM, preparing daily agenda, translating all correspondences need to be translated, filling and archiving.....etc.

Education

Bachelor's degree, Bussiness Adminstration
  • at Sadat Academy for Management Sciences
  • June 1995

client relations , collections , adminstrationi

High school or equivalent, Thanaweya Amma
  • at Al amal Language School
  • June 1991

client relations , collections , administration

Specialties & Skills

Client Relationship Management CRM
Dynamic
Queries
Customer Focus
Teamwork
neigogiation
multi task
team work

Languages

English
Expert