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سمير الفيفي

Reporting and Quality Supervisor

Abdul Latif Jameel United Finance - KSA

Location:
Saudi Arabia - Jeddah
Education:
High school or equivalent, علوم طبيعي
Experience:
11 years, 7 months
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Message

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  11 Years, 7 Months   

January 2017 To Present

Reporting and Quality Supervisor

at Abdul Latif Jameel United Finance - KSA
Location : Saudi Arabia - Jeddah
Training, and preparing call center representatives to respond to customer questions about services or products, and preparing reports and analyzing data to assist management as they determine call center goals
January 2015 To January 2017

Telemarkting Supervisor

at Abdul Latif Jameel United Finance - KSA
Location : Saudi Arabia - Jeddah
Oversee a team of Call Center representatives who handle customer service inquiries and problems via the phone and/or email.
December 2013 To January 2015

Telemarketing Agent

at Abdul Latif Jameel United Finance - KSA
Location : Saudi Arabia - Jeddah
Telemarketing and Customer Service.
July 2012 To March 2013

Customer Service

at Etisal international
Location : Saudi Arabia - Jeddah
Customer Service by phone at Etisal international operator Zain Saudi Arabia.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
Add Education
January 2009

High school or equivalent, علوم طبيعي

at وزارة التربية والتعلم
Location : Saudi Arabia - Sabia
Grade: 89 out of 100
بعد التخرج من الثانوية العامة إعتمدة على تطوير خبراتي
بالإطلاع والمتابعه والتعلم عن طريق الأنترنت


After graduating from high school adopted to develop my experiences
Acquainted Continue learning through Internet

Specialties & Skills

Computers maintenance.

0 + Endorse

Speed of learning and work under pressure.

0 + Endorse

Experience in dealing with Zain systems

0 + Endorse

Time management

0 + Endorse

Communication Skills.

0 + Endorse

Help customers via the Internet (Using Teamviewer program for all systems)

0 + Endorse

Desire to achieve customer service excellence.

0 + Endorse

Programming (HTML, PHP, Delphi, Visual Basic, etc …).

0 + Endorse

Computer use for office work.

0 + Endorse

Solving the problems of systems (Windows, Linux, Mac).

0 + Endorse

Good in the use of Microsoft Office programs.

0 + Endorse

Management Linux & Windows server and manage forums.

0 + Endorse

Good in using computer software programs.

0 + Endorse

Solving the problems of systems smartphones (Android, IOS, Windows phone).

0 + Endorse

Reporting and Monitoring

0 + Endorse

Quality Assurance

0 + Endorse

Coaching

0 + Endorse

Measuring Performance

0 + Endorse

Analyzing Data

0 + Endorse

marketing communications

0 + Endorse

marketing mix

0 + Endorse

market research

0 + Endorse

marketing management

0 + Endorse

MIS Reporting

0 + Endorse

Quality Assurance

0 + Endorse

Coaching

0 + Endorse

Master Data

0 + Endorse

Team Performance

0 + Endorse

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
Add Your Languages

English

Expert

Arabic

Expert

Training and Certifications

Call Center Agent ( Training )

Etisal international
July 2012

General ( Training )

Talal Abu-Ghazaleh Orgenization
April 2013
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