Sara Ghannam, Temporary Customer Care Agent

Sara Ghannam

Temporary Customer Care Agent

TECOM Investments

Location
United Arab Emirates - Dubai
Education
Diploma, Business Admin. & CIS (Double Major).
Experience
3 years, 10 Months

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Work Experience

Total years of experience :3 years, 10 Months

Temporary Customer Care Agent at TECOM Investments
  • United Arab Emirates - Dubai
  • October 2014 to November 2014
Customer Service Representative at Samsung Electronics Levant Co. Ltd
  • Jordan - Amman
  • October 2011 to September 2013

Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.

My role in the company is answering the customers calls, answering their enquiries, and forword their requests to the correct department .

I was using SAP G-CIC System.

Customer Service Representative at Extensya
  • Jordan - Amman
  • January 2011 to September 2011

Extensya provides a wide range of contact management outsourcing services that are tailored to meet the unique business needs of our partners no matter how complex these needs may be.


My role in the company was to answering calls, ticketing on phone (Fly Dubai Account) .

Call Center Operator at John Buck International (A Mubadala Company).
  • United Arab Emirates - Abu Dhabi
  • January 2009 to June 2009

John Buck International a big Property Government Company in Abu Dhabi.

My role in the company was answering the Employees Calls, taking there requests and enter it in a specific program (system) in the computer (Concept 500).

Our Department was handle the Maintenance Section / Problems.

Call Center Operator at EMCOR Facilities Services
  • United Arab Emirates - Abu Dhabi
  • August 2008 to December 2008

EMCOR Facilities Services is a global leader in mechanical and electrical construction, energy infrastructure, and facilities services. in Abu Dhabi.

My role in the company was answering the Customers Calls, taking there requests and enter it in a specific program (system) in the computer (Concept 500).

Our Department was handle the Maintenance Section / Problems

Education

Diploma, Business Admin. & CIS (Double Major).
  • at Emirates College of Technology
  • July 2008

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Specialties & Skills

Management
Government
Administration
Electronics Manufacturing
Manufacturing
Typing in English

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Telemarketer (Training)
Training Institute:
Transitional (Health Insurance Management Co.).
Date Attended:
October 2010
Receptionist (Training)
Training Institute:
Globe Williams (one of Darat Jordan Holding Companies).
Date Attended:
August 2010
Duration:
48 hours

Hobbies

  • Swimming, Reading.