Assistant Sales Manager
Gera Developments pvt. Ltd.
Total years of experience :13 years, 9 Months
I am currently heading the Goa sales team. Company has given me vast insight of the real estate industry and I am now aware and capable of handling processes right from planning of the project to boosting sales of inventory years after the launch.
Karma Royal Group: November 2010 till date
I am currently selling Timeshare and Fractional products for one of the best Time share companies in India. I have been awarded the new comer of the year award and also have been placed in Kerala and Germany to sell the product for the group. My average sales turnover has been $60000 a month, best month being $120000 ($5000 being the average cost per membership)
I have experience in both Cold line (leads generated off the streets) and In-house (meet members and guests staying in the resort on an promotional holiday)
This job has taken me to greater depths of sales techniques and steps and has made me realise my true work platform. The company trained me on the guidelines of some of the best sales trainer's books and I myself went out and found audio books of Tom Hopkins and constantly try to broaden my knowledge.
Achievements: Best New Comer of the year award. Oppurtunity to work in Germany.
Comcube Technologies- January2008 till November 2010
Trainer-Business Development and Consultant
Comcube Technologies has a great history in the Call Center industry and they deal in every aspect of the business. Be it Dialer or Space for Call Centers to CRM, project consulting and agent training to performance delivery.
In these three years, I have been able to expand my knowledge in practically every area of the business and have learnt a great deal.
My responsibilities included, but were not limited to
Interviews
Product Training
Client Relations
Maintaining Reports
Assigning Targets
Appraisals
Planning Agent Rewards and Recognition program
Meeting Client S.L.A
Getting new Business/Process
Motivating Team Leaders and agents to achieve targets
Much more
In 2009, I introduced a method of IT outsourcing and using Freelance workers to setup a Virtual office where workers can choose projects to work on and get paid directly from us.
Projects that I have managed:
Collections: Pay day loans and Small balance Credit Cards.
Sales: UK
Gas and Electricity
US
Loan modification lead generation.
Debt consolidation
Refinance
Job Profile:
Effectively lead a team of 15 agents.
Manage flow of work within offshore.
Ensuring delivery of SLA (Accuracy, Apt, Volume).
Collating the daily process reports to be sent to the client.
Identifying training needs / knowledge gap amongst team members.
Monitoring, Coaching & Mentoring associates
Sharing the performance feedback with training team for the action plans.
Creating a monthly report on batch performance & analyze the same for further improvement plans in OJT.
Ensuring appropriate training strategy followed for the new agents by conducting weekly assessments.
Achievements:
Have been awarded Quality Monarch, Employee of the month and employee of the year and was also nominated for the best team player.
Tracmail From May 2003 till Jan 2005 as a Team Leader (6 months) Debt Collections.
Job Profile: First Job as a third party debt collector
Achieving Targets, lead generation, data base enhancement within the set SLA'S
Monitoring agents and closely tracking the interaction experience being delivered to their customers
Motivating team with daily contests, on spot cash incentives, keeping a lively environment on floor
Interaction with the client in regards to implementation of new parameters.
Product Training.
I excelled from my very first month on the floor. By the 3rd month, I collected the highest amount in incentives ever collected by any collector.
Job Profile:
To take up calls, showing dedication to my work and to the company,
Giving complete customer satisfaction answering to all their queries related to Tariff, Billing, Network and New offers keeping the A.H.T in mind.
I constantly took escalated calls for my team mates and also helped my Team leader in Call monitoring and creating monthly reports.
Gold Medals for Track and field events, School Cricket team Champions, Foot ball Championship. Sense of Humor award batch of 97-98.
