Human Resources Manager- UAE, QATAR & OMAN
Kuwait Food Company - Americana Restaurant Division
Total des années d'expérience :17 years, 1 Mois
Capability Development & Talent Management: Revamped & led the Succession Plan & Talent Assessment Agenda to identify High Potentials for different roles, & achieved above 86% of internal mobility & promotions. Created the Employee Development & Career path tool with the Training Team.
Manpower Planning: Prepared annual manpower plan, reviewed workforce in alignment with both finance & operations to achieve 100% headcount versus budget, & vet it when necessary.
Recruitment & On-boarding: Ran recruitment campaigns in partnership with the Shared Services team, for Store Level hiring, & in partnership with COE team for Above Store Level & Management hiring.
Employee Engagement: Drove Employee Engagement Survey activity with Gallup team, secured over 95% participation rate, worked on results finding, conducted focus group discussions, & applied Engagement Activities with the alignment of LT team to improve employee engagement across the brand.
Performance Management: Worked closely with the Directors, Leaders & Managers on their team’s KPIs & IDPs, conducted workshops to educate employees on the mechanism, followed up on the compliance of the performance management tools, & managers’ follow-ups & action plans to improve their teams’ performance, & conducted calibration meetings to align on the outcome, made sure that Annual & Mid-Year reviews are submitted, managers & teams’ discussion are done within the agreed timelines.
Employee Experience & Grievances: Worked with the Employee Shared Services team on grievances, complaints, employee issues, improved the employee experience, conducted frequent communications meetings to ensure employees’ equity & fair treatment regardless of nationality, gender, religion, & race, & was the trusted point of contact & People Partner for such matters.
Compliance adherence: Ensured that HR policies are enforced & misconduct is applied when applicable.
Reporting: Monthly reporting & analysis of Labor cost & its impact on operations.
Organizational Design: Worked on the existing organization design, to achieve fit-for-purpose organization & manpower planning & analysis of activities & processes to ensure sustainable growth.
- Collaborated with Business Heads and Group HR Head on reviewing and auditing manpower and workforce planning.
- Conducted a process re-engineering exercise which resulted in the creation and re-invention of several corporate policies including the Manpower Planning & Talent Acquisition, Internship, and Temporary Employment Policies, among others.
- Led the revamp of Onboarding practices and policies.
- Led recruitment and manpower planning for north Africa markets including Tunisia and Morocco
- Introduced new process to enhance candidate journey.
- Drafted all Hiring Forms.
- Implemented the Recruitment Process framework on the company’s online HR system.
- Led the standardization of Job Designations across all Business Units.
- Achieved saving of %56 on Recruitment (Internal and External cost) within one year.
- Led the audits and investigations related to terminations, rehires, and replacements.
- Derived analysis of data gathered from exit interviews and presented findings and action plans to senior leadership.
Main Responsibilities include but are not limited to:
- Investigate and determine business manpower needs, perform analysis, and provide employee hiring forecast.
- Develop sustainable talent acquisition and hiring plans and strategies.
- Design, plan, and execute employer branding activities.
- Work with the operations team on new hires onboarding and with the Payroll team on salaries, compensations, and benefits for all levels.
- Use HRIS, Recruitment Marketing tools.
Work on internal employees’ succession planning.
- Design, plan and execute selection processes (conduct interviews and screening calls, administer psychological tests, etc.).
- Reviews employment applications and background check reports.
- Find bottlenecks in the recruiting process.
- Perform candidate and employee satisfaction evaluations and workshops.
- Plan procedures for improving the candidate experience.
- Suggest measures for improving employee retention.
- Use sourcing methods for hard-to-fill roles.
- Attend career and college fairs, and similar events.
- Determine HR and recruiting KPIs.
Recruitment & Talent Acquisition:
- Responsible for the end-to-end process of recruitment and executing the Manpower plan effectively and efficiently in alignment with Human Capital Director.
- Provide support to the Human Capital team to achieve effective, efficient, and customer-focused recruitment, from offer documentation to screening/ interviewing and selection.
- Ensure that policies/ procedures are up to date in line with best practices and new trends.
- Create a database to be transferred to the new recruitment platform and enable the readiness of the team to go-live with minimal disruption.
- Create templates and follow up on proper recruitment etiquette with candidates and managing candidate experience throughout the process.
- Arrange and plan the new hires orientation, onboarding procedures and ensuring all joining formalities are completed to ensure smooth transaction.
- Ensure recruitment management information is collated accurately and made available for the Human Capital dashboard and any ad-hoc requests.
Emiratization, localization, and Diversity:
- Provide full support to the Human Capital Director to follow the Nationalization strategy and ensure that Majid Al Futtaim Shopping Malls Business Unit complies with the government requirements of employment of UAE Nationals.
- Provide relevant periodic reports/dashboards on Recruitment and Manpower Planning.
- Facilitate a free flow of information related to Recruitment and Manpower planning.
• Certified Coach/ Facilitator - Korn Ferry Assessment of Leadership Potential
• Certified Talent Practitioner/ Facilitator - Korn Ferry Hay Group TalentQ Psychometric Assessments
• Competency Mapping
• Writing Job Descriptions
• Personality Assessments/ Interviewing
• Assess and develop their people and get the best out of their investment
• Reward their people appropriately as per current market levels
• ensure their employees are heard, enabled and engaged
• Design and review their organisation effectively
• Assess candidates that offer the true potential for the jobs at the offer
I am specialized in:
• Work with organizations on using talent solutions and linking them to tangible business outcomes.
• Expert in Talent Psychometric Assessment usage for: Selection & Recruitment, Employee Development & Identifying High Potentials with Korn Ferry Hay Group in-house assessment tool - which is Talent Q enables organizations to hire right, increase engagement, identify career development plans, and help create successors for future roles with the most validated behavioural measures of Emotional and Social Intelligence.
• With respect to leadership, I worked on identifying the varying leadership styles of managers and understanding the impact these styles have on the organizational climate. Then work on creating long term leadership development programs that will enable companies to reinforce positive leadership behaviours that can be measured and linked to creating high-performance climates.
Bayt.com UAE and Jordan from 2006 through 2016 Career Progression:
Joined the organization as Customer Care Executive, moved upward to merit multiple promotions:
Team Leader/ Senior Recruitment Relationship Manager Jan 2014 - Mar 2016
Senior Recruitment Relationship Manager/ Assistant Unit Manager Feb 2010 - Dec 2014
Recruitment Enterprise Relationship Manager Feb 2009 - Feb 2010
Gatherer & Customer Care Executive Dec 2006 - Jan 2009
• Recognition for successfully helping clients filling vacant positions in a highly effective manner.
• Accredited as the top performer for several months in 2015, 2011, 2010, and top performer of the year in 2014, 2009 (during the world financial crisis), 2008, and 2007, across all 14 offices.
• Leadership Award 2012 for aiding in developing business in Oman Market without any direct responsibilities.
• Recognized with Leadership Award 2011 & 2013.
• Under own leadership surpassed the minimum target of the year by 6.5%, and Instrumental in registering 45% Revenue Growth, 37% increase in Transaction Value/ Customer & 24% increase in the number of clients sold - from active & inactive customers.
Accomplishments:
• Bestowed as “Top Performer of the year 2014” across all 14 offices in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Qatar, Saudi Arabia, UAE, Sri Lanka and Pakistan.
• Due my stellar performance, I was offered to relocate and handle UAE market.
• Accredited with Leadership Award 2012 for aiding in developing business in Oman Market without any direct responsibilities.
• Recognized with Leadership Award 2011 and 2013, which is one of Bayt.com values - for suggesting changes to the system - CRM and the website which made these tools more user-friendly and useful across all stakeholders.
• Entrusted to handle the recruitment process for the SME and Enterprise sector across the globe.
• Instrumental in registering 45% Revenue Growth, 37% increase in Transaction Value/ Customer and 24% increase in the number of clients sold - from active and inactive customers.
• Offered professional and unrivaled service, met/ exceeded quality and customer satisfaction goals to ensure customer retention and upheld the company’s brand- making it the best place to recruit through.
Key Responsibilities:
• Focused on building depth and breadth of relationships with key clients, harvesting new business opportunities whilst ensuring brand promise is delivered.
• Fostered strong relationships with decision-makers, negotiated and closed revenue-generating relationships with leading prospects for enhancing profits and market share growth.
• Dexterously managed and grew a portfolio of accounts through client acquisition, up/cross-sell and referrals.
• Built and deepen relationships by uncovering HR needs and recommending the best products, services and solutions to meet those needs.
• Identified and managed market intelligence requirements, developed quarterly reports and analysis for providing strategic input into sales plans.
Accomplishments:
• Exhibited unparalleled commitment, undertook ownership for delivery of strategic solutions to achieve exemplary customer service.
• Recognized as Top Performer of the month - Feb & Aug 2010, May & Aug 2011.
Key Responsibilities:
• Adopted best practices to streamline/enhance operations services of the Unit. Led team, analyzed performance of executives and endeavored to form a highly effective team who is able to constantly address changing market challenges and the competitive landscape.
• Optimized operational performance of the team through close monitoring and instilling customer-focused attitude amongst the team through effective training/support.
• Arranged weekly team coordination session to share/ review weekly DSR report, customer coverage analysis, cashed Vs commitment report, collections and customer care report.
• Conducted weekly one-on-one coordination sessions, RMs CRM portals to ensure that they don’t have leaky buckets including not stamped leads, overdue opps, no future task accounts and not contacted accounts.
Accomplishments:
• Top Performer of the Year in 2009 across all offices, even though it was the year of the crisis.
• Obtained and maintained elite customer satisfaction scores whilst advancing revenue size of assigned enterprise customer companies.
• Strove to establish and enhance the Bayt.com's presence across the globe and reinforcing it as an admired and respected market-leading company.
• Recognized as a goal-oriented visionary, for successfully boosting market share growth and profitability/sales metrics consistently every month after confirmation.
• Employed ground-breaking ways to boost the organization's turnover, fostered strong relationship with Governmental and Public Authorities to generate key-note projects.
Accomplishments:
• Recognized as Top Gatherer, quarter 2 in 2008.
• Acknowledged as Top Customer Care Executive across the organization in 2006-2007.
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